Manager / Lead – Higher Education Transformation, Government & Public Sector Solutions
Deloitte Canada | Toronto, ON | Jun 2022 – Jul 2025
At Deloitte, I led digital transformation initiatives across higher education and public sector clients, helping organizations modernize their operations, streamline funding processes, and enhance service delivery.
- Architected and led AwardCloud, Deloitte Canada’s first Student Financial Aid platform — from design to deployment — achieving a 21× performance improvement.
- Drove a firmwide Operating Model Transformation, aligning over 100 initiatives with strategic growth goals and embedding new governance and communication frameworks.
- Implemented Agile/Scrum methodologies, improving productivity, delivery timelines, and software quality.
- Advised senior public-sector stakeholders on funding policy, operational strategy, and enterprise performance optimization.
- Mentored high-performing teams and fostered a culture of collaboration, accountability, and innovation.
Manager – Content Strategy (Global Alliances)
Deloitte Global | Toronto, ON | Feb 2025 – Jun 2025
Partnered with Deloitte’s global alliances across Europe and North America to strengthen collaboration and strategic alignment.
- Facilitated executive planning workshops and global alignment sessions that shaped market strategy.
- Streamlined global operations by introducing AI-driven workflow solutions to enhance collaboration and transparency.
- Strengthened partnerships between regional teams, improving strategic cohesion and delivery quality.
Technical Lead – Enterprise Operations / Manager – Support Services
ReSolved | Toronto, ON | Jul 2021 – May 2022
Oversaw enterprise implementations, operations strategy, and service delivery for key clients in the enterprise ecosystem.
- Developed a three-year operational roadmap, driving measurable gains in productivity and service quality.
- Led complex implementation sprints and transition programs, ensuring seamless client experiences.
- Empowered client teams with proactive training and change management to maximize platform adoption.
Senior Technical Account Advisor – Operations
SmartSimple Software Inc. | Toronto, ON | May 2017 – Jul 2021
Served as a trusted advisor for enterprise SaaS clients, driving retention, optimization, and client satisfaction.
- Directed a 17-member technical support and implementation team, fostering a high-performance culture.
- Recovered and retained over $2.5M in at-risk contracts and generated $300K+ in recurring revenue through proactive engagement.
- Conducted deep-dive root cause analysis to improve reliability, enhance product adoption, and boost client trust.
- Mentored team members in technical troubleshooting, client communication, and solution delivery excellence.
Education
- Post Graduate Diploma, Software Engineering – Centennial College, Scarborough, ON
- Bachelor of Technology, Computer Science Engineering – Punjab Technical University, India
Certifications
- Professional Scrum Master I (PSM I)
- SmartSimple Cloud – Certified System Administrator
- ISO 27001:2013 Internal Auditor
- AU – Management Systems Auditing (ISO 19011:2018)
- Databricks Fundamentals
Core Competencies
Strategic Leadership • Program & Project Management • SaaS Implementation • Digital Transformation • Client Relationship Management • Service Operations • Governance & Risk Management • Stakeholder Engagement • Agile Delivery • Business Consulting • Change Management • Performance Optimization