Experience — AtinSood.com
Experience

Nine years of bringing structure to complexity.

Enterprise transformation across higher education, public sector, insurance, grants management, and corporate giving. The work below is the record.

9+
Years in enterprise
transformation
$30M+
Value delivered
across engagements
$2.5M+
At-risk contracts
turned around
9.8/10
Average client
satisfaction score

The record.

4 roles · 5 sectors
2024 – Present Independent
Role 01 · Current

Independent Consultant, Advisor & Coach

Atin Sood Advisory · Whitby, ON
  • Strategic advisory and delivery oversight for enterprise SaaS programmes across public sector and higher education.
  • 1:1 executive coaching engagements with senior programme leaders carrying complex transformation portfolios.
  • Operating-model design and governance frameworks for organisations modernising legacy delivery practices.
  • Writing publicly on prompting, leadership, and consulting practice through atinsood.com.
6Active engagements
3Continents reached
9.8/10Client satisfaction
2022 – 2025 Deloitte
Role 02 · Programme delivery

Manager / Lead, Higher Education & Global Alliances

Deloitte Canada & Deloitte Global · Toronto, ON
  • Led delivery of the first student financial aid platform of its kind for a major Ontario higher-education client, end-to-end across requirements, configuration, integration, and go-live.
  • Managed cross-functional delivery teams of up to 17 people across business, technical, and vendor functions, using Agile/Scrum with active RAID log governance throughout.
  • Built sprint-governance and executive-reporting frameworks that were adopted across multiple parallel programmes at the client.
  • Led cross-regional strategic initiatives across North America and Europe, strengthening alliance governance, performance management, and global workflow maturity within Deloitte’s partner ecosystem.
  • Owned and defined performance KPIs across global alliance initiatives, establishing measurable success criteria and executive reporting frameworks to improve accountability and decision clarity.
  • Demonstrated experience in business development, proposals, RFPs, and Statements of Work.
$10M+SaaS value delivered
17Team members led
3 yrsProgramme tenure
2021 – 2022 ReSolved
Role 03 · Service operations

Technical Lead / Manager, Enterprise Operations

ReSolved · North York, ON
  • Elevated to Technical Lead to drive enterprise SaaS implementations and cross-functional delivery programmes, strengthening alignment between product, engineering, and service operations.
  • Standardised incident, escalation, and change management frameworks across multiple enterprise clients, improving resolution predictability and service consistency.
  • Defined KPI-driven service dashboards and reporting standards, enhancing executive visibility and reinforcing continual improvement discipline.
  • Reduced incident volume and resolution timelines by institutionalising root cause analysis and structured problem management playbooks.
  • Designed scalable future-state process architectures and integration models, ensuring continuity and resilience across the implementation lifecycle.
2Roles held
SLAGovernance owner
ITILFramework applied
2017 – 2021 SmartSimple
Role 04 · Early career

Senior Technical Account Advisor, Grants & Corporate Giving

SmartSimple Software Inc. · Toronto, ON
  • Recovered and retained $2.5M+ in at-risk contracts through proactive lifecycle engagement, structured value realisation planning, and executive-level stakeholder alignment.
  • Generated $300K+ in recurring annual revenue by identifying expansion opportunities and aligning platform capabilities with evolving client needs.
  • Achieved 9.8/10 Net Promoter Score through structured client-focused resolution and clear stakeholder communication across grants management and corporate giving portfolios.
  • Designed and implemented role-based workflow architectures aligning platform capabilities with client business processes; secured a $400K contract through structured solution design.
  • Earned PSM I & II and PSPO I & II during this period, building the Agile foundation for all subsequent delivery roles.
$2.5M+Contracts rescued
$300K+Revenue generated
9.8/10NPS score

The toolkit.

4 domains
Strategy & Advisory
KPI & OKR design · Alliance governance · RFP strategy · Future-state process mapping · Stakeholder alignment · Business development
Delivery & Agile
Sprint governance · RAID management · Backlog structuring · Executive reporting · Agile coaching · PSM I & II · PSPO I & II
Service & Governance
Incident management · SLA governance · KPI dashboards · ITIL v4 Foundation · ISO 27001 Internal Auditor · ISO 19011 Auditor
Technology
Enterprise SaaS implementation · ERP advisory · Vendor governance · Integration mapping · Databricks Fundamentals · SmartSimple Cloud
Credentials · 6 active
Verified on Credly ↗
Professional Scrum Master I (PSM I)
PSM I
Scrum.org
Professional Scrum Master II (PSM II)
PSM II
Scrum.org
Professional Scrum Product Owner I (PSPO I)
PSPO I
Scrum.org
Professional Scrum Product Owner II (PSPO II)
PSPO II
Scrum.org
ITIL 4 Foundation Certificate in IT Service Management
ITIL 4 Foundation
Axelos
Databricks Fundamentals
Databricks Fundamentals
Databricks
Scrum.org · Axelos · Databricks · ISO Lead Auditors
Last verified Q1 2026

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