Experience

2024 – Present Independent

Role 01 · Current

Atin Sood Advisory · Whitby, ON

Strategic advisory and delivery oversight for enterprise SaaS programmes across public sector and higher education.
1:1 executive coaching engagements with senior programme leaders carrying complex transformation portfolios.
Operating-model design and governance frameworks for organisations modernising legacy delivery practices.
Writing publicly on prompting, leadership, and consulting practice through atinsood.com.

6Active engagements

3Continents reached

9.8/10Client satisfaction

2022 – 2025 Deloitte

Role 02 · Programme delivery

Deloitte Canada & Deloitte Global · Toronto, ON

Led delivery of the first student financial aid platform of its kind for a major Ontario higher-education client, end-to-end across requirements, configuration, integration, and go-live.
Managed cross-functional delivery teams of up to 17 people across business, technical, and vendor functions, using Agile/Scrum with active RAID log governance throughout.
Built sprint-governance and executive-reporting frameworks that were adopted across multiple parallel programmes at the client.
Led cross-regional strategic initiatives across North America and Europe, strengthening alliance governance, performance management, and global workflow maturity within Deloitte’s partner ecosystem.
Owned and defined performance KPIs across global alliance initiatives, establishing measurable success criteria and executive reporting frameworks to improve accountability and decision clarity.
Demonstrated experience in business development, proposals, RFPs, and Statements of Work.

$10M+SaaS value delivered

17Team members led

3 yrsProgramme tenure

2021 – 2022 ReSolved

Role 03 · Service operations

ReSolved · North York, ON

Elevated to Technical Lead to drive enterprise SaaS implementations and cross-functional delivery programmes, strengthening alignment between product, engineering, and service operations.
Standardised incident, escalation, and change management frameworks across multiple enterprise clients, improving resolution predictability and service consistency.
Defined KPI-driven service dashboards and reporting standards, enhancing executive visibility and reinforcing continual improvement discipline.
Reduced incident volume and resolution timelines by institutionalising root cause analysis and structured problem management playbooks.
Designed scalable future-state process architectures and integration models, ensuring continuity and resilience across the implementation lifecycle.

2Roles held

SLAGovernance owner

ITILFramework applied

2017 – 2021 SmartSimple

Role 04 · Early career

SmartSimple Software Inc. · Toronto, ON

Recovered and retained $2.5M+ in at-risk contracts through proactive lifecycle engagement, structured value realisation planning, and executive-level stakeholder alignment.
Generated $300K+ in recurring annual revenue by identifying expansion opportunities and aligning platform capabilities with evolving client needs.
Achieved 9.8/10 Net Promoter Score through structured client-focused resolution and clear stakeholder communication across grants management and corporate giving portfolios.
Designed and implemented role-based workflow architectures aligning platform capabilities with client business processes; secured a $400K contract through structured solution design.
Earned PSM I & II and PSPO I & II during this period, building the Agile foundation for all subsequent delivery roles.

$2.5M+Contracts rescued

$300K+Revenue generated

9.8/10NPS score